Terms and Conditions

These Terms and Conditions govern the operation and use of the Race96 online casino platform, which is operated under the authority of the Anjouan Gaming Board. By accessing or using the services provided by Race96, users agree to comply with these terms. This document outlines the scope of services, user eligibility, account rules, payment processes, prohibited activities, and other operational guidelines essential for a safe gaming environment.

Introduction and License

Race96 is licensed and regulated by the Anjouan Gaming Board, providing a range of online gaming services, including real-money gambling on various games including pokies, table games, and live dealer options. The platform aims to deliver a fair, secure, and responsible gambling experience. Users must adhere to all applicable laws and regulations relevant to their jurisdiction.

Eligibility

To participate in the services offered by Race96, users must meet the following eligibility requirements:

• Minimum age of 18 years
• Users must reside in a jurisdiction where online gambling is permitted
• Users from restricted regions, including but not limited to jurisdictions where online gambling is illegal, are prohibited from accessing the platform

It is the user’s responsibility to ensure compliance with local laws regarding online gambling.

Account Rules

Users must adhere to the following account rules:

• Each user may only create one account on the Race96 platform.
• Mandatory Know Your Customer (KYC) verification is required before any withdrawals can be processed. Users must provide valid identification and proof of address as part of the verification process.
• Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
• Any misuse of accounts, including sharing login details or allowing unauthorized access, may result in account suspension or termination.

Deposits and Withdrawals

Race96 provides a variety of payment options for deposits and withdrawals. Key rules include:

• Users must ensure that their payment methods are valid and belong to them.
• All deposits are processed immediately, while withdrawals may take additional time depending on the chosen method.
• Anti-Money Laundering (AML) compliance is strictly enforced, and Race96 reserves the right to request additional documentation to verify user identity before processing withdrawals.
• General withdrawal timelines vary based on the method used, with bank transfers typically taking 1-5 business days, while e-wallets and cryptocurrencies may process faster.

Prohibited Activities

Race96 maintains a strict policy against the following activities:

• Cheating or collusion in any game
• Engaging in fraudulent activities, including but not limited to bonus abuse
• Use of bots or automated systems to manipulate gameplay
• Exploiting system errors or glitches
• Any unauthorized manipulation of game outcomes

Violations of these rules may result in account suspension, forfeiture of winnings, and reporting to relevant authorities.

Bonus Terms and General Promotional Conditions

Bonuses and promotions available on Race96 are subject to specific terms and conditions, which include:

• All bonuses must be wagered a predetermined number of times before any withdrawals can be made.
• Users must opt-in to receive promotional offers, and eligibility may depend on the player’s account status or activity.
• Race96 reserves the right to amend, suspend, or terminate promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Race96 is committed to maintaining fair play and game integrity. The following rules apply:

• All games are regularly audited to ensure randomness and fairness.
• Users are encouraged to report any irregularities or suspicious activity to the support team.
• The platform utilizes advanced encryption and security measures to protect user data and ensure a secure gaming environment.

Fraud Prevention and Security Monitoring

Race96 employs various fraud prevention measures to protect users and the integrity of the platform, including:

• Continuous monitoring of user accounts for suspicious activity
• Use of advanced technologies to detect fraudulent transactions
• Implementation of robust security protocols to safeguard personal and financial information

Dispute Resolution and Complaint Handling Process

In the event of a dispute or complaint, users should follow these steps:

1. Contact the support team through available communication channels.
2. Provide detailed information regarding the issue to facilitate resolution.
3. If the dispute is not resolved satisfactorily, users may escalate their complaint to the relevant regulatory authority.

Race96 aims to address all complaints promptly and fairly in accordance with regulatory standards.

Limitation of Liability and Termination

Race96 reserves the right to suspend, restrict, or terminate user accounts under the following circumstances:

• Violation of these Terms and Conditions
• Non-compliance with regulatory requirements
• Engagement in suspicious or fraudulent activities

In such cases, users may forfeit any remaining balance in their accounts, including bonuses and winnings.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or related to the use of Race96 services will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Race96 is dedicated to responsible gambling practices. The platform offers various tools and resources to support users, including:

• Self-exclusion options for users who wish to take a break from gambling
• Deposit limits to help users manage their spending
• Access to responsible gambling resources and support organizations

Users are encouraged to gamble responsibly and to seek help if they feel their gambling is becoming a problem.

By using the Race96 platform, users acknowledge that they have read, understood, and agree to these Terms and Conditions.